Learn with confidence.

Become a professional IT Service Delivery.

IT service delivery refers to the process of providing IT services to end-users or customers, ensuring that these services meet their needs and expectations. It encompasses the following:

  • Planning

  • Designing

  • Implementation

  • Operation

  • Continuous improvement

  • Incident Management

  • Problem Management

  • Change Management

  • Asset Management

  • Documentation Management & many more.

In the IT industry, everyone must learn & understand the Information Technology Infrastructure Library (ITIL). Whether you are self-employed, own the company, an employee, or a student, you are required to know how to provide & provision IT services.

In this course, you will learn how to align your technical knowledge with the objectives, goals, values, missions, & vision of your organisation or your own company. Your role does not require you to just fix a "computer," but also to align, understand your organization's objectives, & work professionally by following IT service delivery policies, processes, & procedures.

Students who complete this course can perform the following tasks:

  • Understand the difference between technical IT and IT service delivery

  • Understand the different types of managing IT (BAU)

  • Understanding Information Technology Infrastructure Library (ITIL)

  • Understand how to provision IT Services professionally

  • Understand Service Level Agreement (SLA) & Organization Level Agreement (OLA)

  • Understand about change Management at workplace

  • Develop new skills, including how to monitor and manage systems

  • How to Maintain high performance levels

  • Taking ownership of critical incidents, coordinating with resolution parties.

  • Establishing effective communication between stakeholders for post-incident reviews

  • Providing accurate and regular reports to the management on performance of the service delivery

  • Supervising desktop management teams to facilitate continual improvements in the desktop environment

  • Collaborating with technical design teams to set standards for software, hardware, and security

  • Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles

  • Analyzing third-party as well as internal processes and creating strategies for service delivery optimization

    "We believe you have the ability to learn TEHAMA."

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S & T Limited

Ajemgali Street, Darajani Zanzibar, Tanzania.

www.tehamav.com