Explore TEHAMA V.

I

You will learn general aspects of IT infrastructure & why you must have IT skills now. What role does information technology play in global development, and where do you fit in?.

IV

In this stage, students will learn about IT service management in general, such as IT management, performance, & security monitoring, including managed services (cloud) used to monitor IT systems.

What is the distinction between SLA and OLA, and how will you proceed?

V

Now you are ready to face the music. we will prepare you to work in an IT environment as IT Service Desk Analyst or IT Desktop Support

You will learn new skills that are needed to work in the IT industry, such as communication skills via email & telephone, teamwork, problem solving, documentation, asset management and risk analysis, and many more.

Do you know well your customers? Can you identify them?

II

We dive deep into the computer architecture. You will get to know its components, such as the Motherboard, CPU, RAM, HDD/SSD, mobile devices, laptops, and many more. You will learn how to troubleshoot basic computer issues, such as software & hardware.

III

How does communication work in the IT world? Welcome to Computer Networking. You will learn how computers communicate and the technologies behind them, such as OSI & TCP/IP models, TCP/UDP, IP addresses, NICs, network cables, network LAN/WAN, switches, routers and routing protocols, & wireless networks.

What is the difference between routed & routing protocols?

5 stages of learning IT

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S & T Limited

Ajemgali Street, Darajani Zanzibar, Tanzania.

www.tehamav.com